§1 SUBJECT OF THE REGULATIONS

  1. The Regulations define the rules for the provision of services, liability, and staying at Villa Dune and are an integral part of the agreement concluded by making a reservation and/or paying a deposit and/or the entire amount due for the stay. By performing the above actions, the Guest confirms that they have read and accept the terms and conditions of the Regulations.
  2. The Regulations apply to all Guests staying on the premises of the Facility
  3. The Regulations are available for inspection at the hotel reception desk and on the website wwwvilladune.pl

§2 HOTEL DAY

  1. The hotel room/apartment is rented for hotel days.
  2. The hotel day lasts from 4:00 p.m. to 10:00 a.m. the following day.
  3. Requests to extend the hotel day should be made at the Reception as soon as possible. The Facility may not grant requests to extend the stay if all accommodation places are occupied or if Guests do not comply with the applicable Terms and Conditions.
  4. The Facility reserves the right to refuse to extend a Guest's stay if full payment for the current stay has not been made in advance.

§3 RESERVATION AND CHECK-IN

  1. The basis for checking in is the presentation of a photo ID to the reception desk. When checking in children, in case of doubt on the part of the facility as to whether the conditions of §3 sections 2 and 3 are met, guardians are required to present a document certifying the age of the child.
  2. Children aged 0-2 (under 3 years of age on the day of check-out) without services free of charge: sleeping in their parents' bed, without bed linen or towels. A maximum of two children under 3 years of age stay free of charge in excess of the nominal accommodation capacity (age calculated on the basis of the date of check-out).
  3. Children aged 3-12 (under 12 years of age on the day of check-out) are charged according to the price list for children aged 3-12. Children who are 12 years of age on the day of check-out are charged according to the price list for adults, optionally.
  4. Hotel guests may not transfer their room to third parties, even if the period for which they have paid the accommodation fee has not expired.
  5. Persons not registered at Villa Dune may stay in the room/apartment as guests from 8:00 a.m. to 10:00 p.m.
  6. The hotel may refuse to accept a guest who, during their previous stay, grossly violated the Regulations, in particular by causing damage to hotel property or the property of other guests, or by causing injury to guests, hotel staff or other persons staying at the hotel.
  7. A reservation is considered guaranteed if a deposit of 40% of the total amount is paid within the time specified in the email confirmation sent on the day the reservation is made. Failure to pay the deposit may result in cancellation of the reservation.
  8. In the event of cancellation by the Guest, the deposit is not refundable.
  9. The Guest is obliged to pay for the entire stay declared in the reservation on the day of arrival.
  10. The Facility does not refund the payment made in the event of a shortened stay by the Guest during their stay, unless the shortened stay is due to the fault of the Facility.

§4 SERVICES

  1. The facility provides services in accordance with its category and standard.
  2. In case of any reservations regarding the quality of services, the Guest is asked to report them immediately to the Reception, which will enable the staff to improve the standard of services provided.
  3. The facility is obliged to provide Guests with: - conditions for the Guest's rest in accordance with the offer presented - safety during their stay, including confidentiality of information about the Guest, professional and courteous service - cleaning service: Hotel Rooms and Apartments are cleaned by 3:00 p.m., at the Guest's request. Carrying out necessary repairs to equipment during the guest's absence, and in the guest's presence only with their consent and request - to the extent possible, providing another room/apartment or otherwise mitigating the inconvenience if the faults cannot be repaired.
  4. At the guest's request, the Facility provides the following services free of charge: - providing information related to the stay and travel, - storing money and valuables during the guest's stay at the Facility, - storing luggage of registered guests.

§5 GUESTS' RESPONSIBILITY

  1. Children under the age of 12 should be under the constant supervision of their legal guardians on the premises of the Facility. Legal guardians are financially responsible for any damage caused by their children.
  2. Guests of the Facility bear full financial responsibility for any damage or destruction of equipment and technical devices caused by their fault or the fault of their visitors. The Facility reserves the right to charge the credit card or assign the costs of the Guest's stay for any damage caused during their stay or after their departure. A VAT invoice will be issued for the settlement of damages, which will serve as the basis for the settlement of liabilities.
  3. In the event of a violation of the provisions of the Regulations, the Facility may refuse to provide services to the person who violates them. Such a person is obliged to immediately comply with the Facility's requests, settle any outstanding payments for services rendered, pay for any damage, and leave the Facility.
  4. For safety reasons, each time a Guest leaves the Room/Apartment, they should turn off the TV, turn off the lights, turn off the taps, and close the doors.
  5. For fire safety reasons, it is forbidden to use heaters, electric irons, cookers and other similar devices that are not part of the Facility's equipment in the Rooms/Apartments.

§6 HOTEL LIABILITY

  1. The Facility is liable for the loss or damage of items brought in by persons using its services to the extent specified in Articles 846-849 of the Civil Code, unless the parties have agreed otherwise.
  2. The Guest should notify the Facility's reception desk of any damage immediately after it is discovered.
  3. The Facility's liability for loss or damage to money, securities, valuables or items of scientific or artistic value is limited if these items are not deposited at the reception desk.
  4. The Facility is not liable for damage to or loss of a car or other vehicle belonging to the Guest.

§7 RETURN OF ITEMS LEFT BEHIND

  1. Personal items left in the Room/Apartment by a departing Guest will be sent to the address indicated by the Guest at their expense. If no such instruction is received, the Facility will store these items for 1 month.

§8 COMPLAINTS

  1. Guests have the right to file a complaint if they notice any shortcomings in the quality of the services provided.
  2. All complaints are accepted by the Reception.
  3. Complaints should be filed immediately after noticing any shortcomings in the standard of services provided.

§9 ADDITIONAL PROVISIONS

  1. The facility accepts pets. Pets are allowed in Rooms/Apartments for an additional fee. However, the pet owner is obliged to keep the pet in such a way that it does not pose a threat to other Guests and staff. The Guest is obliged to remove any dirt left by the pet on the premises of the Facility.
  2. No dangerous goods may be stored in the Rooms/Apartments – weapons and ammunition, flammable, explosive and pyrotechnic materials.
  3. Smoking is strictly prohibited in the Building, Rooms/Apartments and outdoor terraces. Smoking is only allowed in designated areas. Failure to comply with this prohibition is tantamount to the guest's consent to cover the costs of deodorization in the amount of PLN 1,000.
  4. Door-to-door sales and solicitation are prohibited on the premises.
  5. Excessive noise, unpleasant odors, or other things that disturb, harm, or irritate other guests of the Facility are prohibited.
  6. Guests are not allowed to make any changes to the Rooms/Apartments and their equipment, except for minor rearrangement of furniture and equipment that does not affect their functionality and safety of use.
  7. The fee for losing a hotel room card or a key to a Room/Apartment is PLN 30.
  8. Movable/small equipment: in case of absence, the Guest will be charged according to the price list based on the purchase cost.
  9. In case of damage, the Guest bears full financial responsibility in accordance with the purchase or repair price list.
  10. The hotel has a quiet hour from 10:00 p.m. to 7:00 a.m.
  11. Villa Dune reserves the right to change the opening hours of the Facility's service points.
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